What we collect: Identity, contact, payment, and technical device data.
Why we collect it: To manage your account, verify age/identity, and prevent fraud.
Who sees it: Only authorized staff and essential service partners (e.g., payment processors).
Retention: Data is kept for the account life and required legal periods.
Control: You can request access or deletion via our support channels.
1. Introduction and Scope
This Privacy Policy describes how -jilibay collects, uses, and protects the personal information of our users in the Philippines. By using our platform, you agree to the practices described in this document.
This policy applies exclusively to the services provided on our official domain. It does not apply to third-party websites, external links, or services that you may visit after leaving our platform. We encourage you to review the privacy policies of any third-party site you encounter.
2. Personal Information We Collect
We collect information necessary to provide a secure and compliant gaming environment:
Account and Identity Data
Information provided during registration to create your profile and ensure you are a unique user.
Verification Documents
Copies of government-issued IDs or other proof of residency used to confirm your identity and legal age.
Payment Data
Transaction details and payment method information required to process deposits and withdrawals securely.
Gaming and Transaction Activity
Records of games played, betting history, and financial transactions to manage your account and detect irregular patterns.
Technical Data
IP addresses, browser types, device identifiers, and operating system details to optimize performance and enhance security.
Support Communication
Records of your correspondence with our customer service team to resolve queries and improve our service.
3. How We Collect Data
We gather information through three primary channels:
Directly from You: Information you enter when registering, updating your profile, or contacting support.
Automatically: Technical data collected via cookies and server logs as you navigate the site.
Partner Service Providers: Data received from our partner payment providers and identity verification services to ensure account validity.
4. Why We Use Your Data
Your data is processed for the following essential purposes:
Account Management: Creating and maintaining your user profile.
Financial Transactions: Processing deposits and withdrawals.
Compliance: Verifying your identity and age to prevent underage gambling.
Security: Preventing fraud, money laundering, and the creation of multiple accounts.
Personalization: Tailoring the gaming experience and content displayed to you.
Legal Obligations: Fulfilling regulatory requirements applicable to gambling operators in the Philippines.
Marketing: Sending promotional offers only if you have explicitly provided your consent.
5. When We Share Data
Strict Policy: We never sell, rent, or trade your personal data to third parties for marketing purposes.
We only share data with the following entities:
Essential Providers: Technical partners, payment processors, and verification services required to operate the platform.
Legal Authorities: Relevant regulatory or law enforcement bodies when required by applicable law in the Philippines.
6. How We Protect Your Data
We implement robust security measures to safeguard your information:
Encryption: Use of industry-standard encryption for data in transit.
Access Control: Strict internal restrictions ensuring only authorized personnel can access sensitive data.
Payment Isolation: Financial data is handled through secure, isolated channels.
Active Monitoring: Continuous system monitoring to detect and prevent unauthorized access.
7. Cookies and Tracking
We use cookies to improve your browsing experience and secure your session. For detailed information on how we use cookies, please visit our Cookie Policy.
8. Your Rights
You have the following rights regarding your personal data:
Access & Correction: Request a copy of your data or correct inaccuracies.
Deletion & Portability: Request the removal of your data or its transfer to another service.
Objection & Withdrawal: Object to specific data processing or withdraw consent for marketing.
To exercise these rights, please contact our support team via the channels available on this site. Please note that certain data must be retained even after account closure to comply with gambling and anti-money laundering regulations.
9. How Long We Retain Data
We store your personal data for as long as your account remains active. Once an account is closed, we retain only the data necessary for the timeframe required by applicable law in the Philippines to meet legal and regulatory obligations.
10. Age Limits
Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be terminated immediately and any remaining funds will be handled according to our terms. Parents or guardians who suspect a minor is using the site should report it via our Support page.
11. Cross-Border Transfers
Some of our technical and service providers operate outside the Philippines. By using our platform, you acknowledge that your data may be processed in these jurisdictions. We ensure that appropriate safeguards are applied to maintain the security of your data during such transfers.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates are published on this page. We recommend checking the "Last Updated" date at the top of this page regularly to stay informed.
13. Contact Us
If you have any questions or concerns regarding your privacy or the handling of your personal data, please reach out to us through the official Support page available on this website.
-jilibay